Refund policy
RETURNS & REFUND POLICY
Returns
Our policy:
ALL SALES ARE FINAL! There will be no refunds or exchanges issued for any purchased product unless the product is deemed to be defective by the MERCHANT.
If a product is defective, it must be shipped back to the merchant within 10days of receiving the item , with all tags and wrappings attached before an exchange will be issued. Product(s) must be completely unused and unaltered in order to be reimbursed.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
PLEASE NOTE: Once products have been shipped, WE am not responsible for any issues that arise with lost, held, or stolen packages. Ownership of a package transfers immediately to buyer upon delivery of the package to the shipping carrier.
Incorrect Address: If you provide an incorrect address at the time of purchase and your order has already been shipped, WE am not responsible for any delay/non-receipt of package due to your error. Any issue with delivery must be taken up with the shipping carrier.
KIKI CARE reserves the right to limit or decline any returns or exchanges regardless of whether a customer has a receipt or is not satisfied with their purchase.
Every eligible return item is subject to a refund verification process and applicable state laws. The owner of this company has the absolute authority to make final decisions regarding all returns/exchanges.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kikihaircare@yahoo.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kikihaircare@yahoo.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.